Question marked with * are mandatory.

PATIENT SATISFACTION SURVEY

Thank you for taking the time to fill out this survey on our performance.  Remember you always have a choice in picking a Physical Therapist to meet your needs.  The greatest compliment you can give us is the referral of your family and friends.  

Q1. Did the office staff provide enough information about your insurance benefits & your financial responsibilities? *
 
 
If No, Please explain
Q2. Office Staff & Appointment Setting *
  Excellent Very Good Good Fair Poor
1. Courtesy of staff at the front desk
2. Responsiveness of staff regarding your initial need for information & scheduling
3. Convenient appointment times when scheduling
Any comments
Q3. Your Therapist *
  Strongly Agree Somewhat Agree Agree Somewhat Disagree Strongly Disagree
1. Was Courteous
2. Spent appropriate amount of time with me
3. Was knowledgeable & explained my condition/injury to me
4. I trusted his/her decisions
5. Listened well & answered questions
6. Understood my concerns
Comment (describe good or bad experiences)
Q4. Who Was your therapist? Check all that apply
Q5. Did you reach a favorable outcome regarding your injury/conditions? *
If No, Please explain
Q6. On a scale of 0-10, how likely are you to return for care or refer family or friends to our clinic? (0 being not going to refer and 10 referring everyone.) *
 
 
 
 
 
 
 
 
 
 
Q7. If you did not give us a 10, what could we improve to earn a 10?
Q8. Age in years: *
Q9. Was this your first experience with Physical Therapy? *
 
 
Q10. Was this your first experience with our clinic? *
 
 
Q11. Which Clinic did you Participate in PT? *
Q12. How did you learn about this facility? *
Other
Q13. Describe your best experience you had doing therapy with us or any other comments.
Q14. If you would like a response to this survey or further information from CPR, please provide your best contact information.
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